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Warranty liabilities of the Manufacturer, stipulated by the warranty, are provided only upon condition that new strength equipment is purchased from the Seller. When purchasing new strength equipment the Seller fills in warranty registration form for each piece of strength equipment. The Buyer shall independently control that the Seller fills in all the details of warranty registration form.
In the course of warranty period the Seller repairs and, when it is not possible, replaces strength equipment in case manufacturing defects are detected upon condition that the Buyer complies with all terms and regulations for strength equipment transportation, storage, installation, adjustment and operation, set forth by the Manufacturer.
Warranty period, set by the Manufacturer for a new FOREMAN strength equipment, is 2 (two) years, for polyurethane belts, cables, springs, bearings, guides – 1 (one) year. Warranty period takes effect from the date of sale of the equipment, which is stated in the consignment note and in warranty registration form.
Warranty repair is performed at the customer service centre of the Seller, as a rule, relevant to the place of equipment installation. In cases when it is not possible to perform warranty repair of strength equipment in accordance with the place of its installation, the equipment is sent to the Manufacturer for repair or replacement, in this regard all transportation and insurance costs are borne by the Buyer and repair and spare parts costs are borne by the Manufacturer.
Strength equipment warranty repair claim may be sent by the Buyer to the Seller or to customer service centre by regular mail, fax or electronic mail together with mandatory attachment of copies of consignment note and warranty registration form of the damaged strength equipment, as well as the description of all defects, visual proof in form of photographs or video-recordings of the damaged equipment, unit or device, after that the representative of the Buyer or customer service centre coordinated with the Buyer warranty repair term and location. Strength equipment warranty repair claim may be drawn up in a free form, but it is obligatory to indicate all the abovementioned information and have all the necessary attachments.
If there are doubts and/or disputes between the Buyer and the Seller regarding the fact that the detected defect shall be ascribed to the category of warranty cases, and also if it is not possible to settle such disputable situation amicably, the latter shall be settled in accordance with the procedure established by the current legislation of the Russian Federation.
Warranty liabilities of the Manufacturer do not cover antifriction coating (rubber handlebars and mats), soft elements (seats, backrests, armrests, rollers, etc.).
In case disputes or disagreements, regarding the compliance of the Seller or the Manufacturer with its warranty obligations or the compliance of the Buyer with terms and regulations for strength equipment transportation, storage, installation, adjustment and operation, set forth by the Manufacturer, are not settled amicably, they shall be settle in accordance with the current legislation of the Russian Federation.
Strength equipment warranty repair claimAll claims for after-sale service please send to: